Steam account locked for chargeback. So I contacted Steam Support about this matter but they do not reply. I requested a chargeback for a game after Steam denied my refund request at least 4 times. Edit: quickly read over OP. How long do I need to wait? Or should I open a new ticket? Credit Card Chargebacks is a no no with Steam, which indicates you didn't let Steam Support handle the financial problem and put the bank in charge. Oct 24, 2023 · Update: I finally got a reply by Steam support and they unblocked my account! "We've unlocked your account as a customer-service gesture. I have an account restriction for a chargeback of five dollars. Apr 29, 2020 · what do i do if i no longer have access to the card or bank and can reverse the chargeback? what happened after the 4 week period, is my account banned for good? if you dont reverse the charge back, the account can be permanently locked. Oct 21, 2020 · Hello, around a month ago I did a refund through paypal for the items I purchased and didn't like, I got my money back, my steam account got locked for the chargeback and the only way to unlock the account is to reverse the dispute as the steam support says, but the thing is that paypal support is telling me that there is no way of reversing the dispute, seems like steam is mad at me opening a Mar 19, 2019 · Steam Account Chargeback, Account Restricted, Please Help There was a charge on my bank account that I did not make that was marked as a reoccuring charge. Does anyone have any experience with this, is it true? Two weeks ago I got a notification from steam. :: Steam Discussions Tất cả thảo luận > Diễn đàn Steam > Steam Discussions > Chi tiết chủ đề skeize Xem hồ sơ Xem bài viết 24 Thg10, 2023 @ 9:49pm My account got locked for a chargeback neither me nor my bank issued. 99 and have restricted purchases on my account until April 6th. /2023 às 21:49 They actually don't perma lock his account. Undo the chargeback, and work with Steam Support which will take 1-4 days for them to go over a refund request. My steam account was locked for chargebacks and they said i must contact paypal to reapply the charges to my account then they'll unlock my account and everything would be fine. Before you unlock your account please remember to make sure you've secured your email account, your computer, and your Steam account itself. okt. Jan 8, 2019 · call your banks card department, have them reverse the chargeback, then ticket Steam support telling them it has been reversed. That said, if you keep doing chargebacks, one of them will stick for good. What can I do in this This account is now restricted due to excessive chargebacks. com do you find it fine to buy a key or steam gift from the website mentioned above? can there be difficulties, bans, etc. My account has recently been locked, for what they say was a chargeback trough my bank. I don't see anything mentioning interim credit/chargeback. I believe the time frame was 90 days to resolve the dispute, before account becomes locked. 00 + 2xRM300 total at RM603 (which is successful) but Steam has lock my account and deducted my balance and refunded some of my games (they push the charge back to me) This account will be restricted for 9 weeks (until Nov 11). They actually don't perma lock his account. Jul 13, 2014 · Additionally, the disputed purchase has been removed from the account. Publicado originalmente por samaeL: Update: I finally got a reply by Steam support and they unblocked my account! "We've unlocked your account as a customer-service gesture. Contacted steam support and no response so far. Use any card and add the funds back, bottom line is you need the money back in the account. What can I do in this situation? < > 76 – 90 / 211 megjegyzés mutatása Pierce Dalton 2023. You might have many games on the old account that you might want to play later. Dec 12, 2021 · My steam account was locked due to the fact that my bank charged back a purchase they found suspicious. a chargeback costs the merchant (steam) money. Jun 11, 2020 · Steam Account Locked [MasterCard has disputed a recent Steam Store transaction. not my account) my own account have not receive any purchase or topup at such value, i contacted my bank and they asked me to make a charge back, so i did for 1xRM3. Your account is "restricted" (not 'limited', which is lighter) until you reverse the chargeback from bank or until the specified time elapses (usually more than a month). In order to protect the Steam account and the cardholder from additional unknown charges, the account is automatically locked to prevent further purchases while the dispute is being reviewed. He will have 9 weeks to reverse the chargeback or else the suspension becomes permanent. You bought something with a card that did a chargeback , you effectively stole money from steam , they Obviously lock the account for a while to stop abuse. You must contact steam support once the chargeback has been removed and the money repaid. Im like wtf. Joining the bandwagon of affected users. that is up to steam support to decide. :: Steam Discussions Todas as discussões > Fóruns Steam > Steam Discussions > Detalhes do tópico InfernalInsurgent 24/out. 1 Jan6,99€ Dead by Daylight - Of Flesh and Mud This content has been removed from your account because the payment was revoked. Mad Hatter's account. Any chargeback will suspend your steam account for 9 weeks. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account. Purchasing, gifting, trading, cd-key activation, and Steam Community access have been disabled. I had two cards on my account. Just today I get an alert saying Visa has disputed a fraudulent charge on your account. How long do I need to wait? Or should I open a new ticket? < > Refunding outside of Steam is what gets your account restricted, never refund with Paypal if you do not reverse that you will never be able to use that Paypal account again. After a thorough analysis, they found no errors/anomalies on their side, and said it was fully Steam's fault. help. It says purchasing, trading and cd keys will be disabled till payment is disputed. So your account gets locked. Apr 17, 2017 · Account locked due to chargeback. Steam Support will expect the chargeback to be reversed otherwise if not it will result in an account lock. 49 My account got locked for a chargeback neither me nor my bank issued. When locked, you can still play all your games you have previously purchased/activated. How do I resolve You can have many steam accounts but if your chargeback is with the payment you do with your current one, they might lock it aswell. Dec 3, 2024 · But this is what happens when Steam is tied to an off-Steam account. 2023 à 21h49 They actually don't perma lock his account. Dec 1, 2015 · A chargeback causes the account to be locked and prevents purchasing, registering keys, using the Community, trading, using the market, etc. This account will be restricted till july 12th. :: Steam Discussions Tutte le discussioni > Discussioni di Steam > Steam Discussions > Dettagli della discussione InfernalInsurgent Mostra il profilo Vedi la cronologia dei messaggi 24 ott 2023, ore 21:49 Dec 9, 2011 · They locked his account because of a chargeback, which is something that Steam/Valve deal with harshly for obvious reasons. I've read in Reddit and Steam forums that the ban basically bricks your account, preventing any future purchases, even after the restriction is lifted. m. What can I do in this situation? < > Beiträge 31 – 45 von 211 They actually don't perma lock his account. Update: I finally got a reply by Steam support and they unblocked my account! "We've unlocked your account as a customer-service gesture. But this is false, I have proof (emails/support-requests) that I have used the refund function on Steam to refund the game. Doing chargebacks is NOT acceptable and violates your agreement with Valve. 00 + 2xRM300 total at RM603 (which is successful) but Steam has lock my account and deducted my balance and refunded some of my games (they push the charge back to me) They actually don't perma lock his account. I received my Steam Deck for Christmas 2023 and everything was smooth sailing until March when my credit card company, Chase, mistakenly flagged several of my Steam purchases as fraudulent. Sep 21, 2023 · Originally posted by xell: Originally posted by Hennix: reverse the chargeback or your account will stay pemanent locked meaning i need to eat up those fraudulent transaction amount ?? Yes. otherwise your account will be perma "locked" They actually don't perma lock his account. Feb 6, 2016 · This account is now restricted due to excessive chargebacks. I disputed it and got a new card. It also bans that particular card number. (The same applies to credit/debit cards, however you can get a new card number. Chargebacks on purchases that didn't happen on your account (assuming that was the case) should not affect your account, though it might lock out the payment method for future purchases) My account has recently been locked, for what they say was a chargeback trough my bank. :: Steam Discussions Todas las discusiones > Foros de Steam > Steam Discussions > Detalles del tema InfernalInsurgent 24 OCT 2023 a las 9:49 p. Doing an actual refund through steam should not get your account locked, doing a chargeback on the other hand does. I've had that message for over a year now because of chageback "fraud" that my father called in on the bank I explained to him doing the chargeback would lock my steam account and ect. Jun 14, 2021 · So my moms credit card got hacked and she had some games removed on my steam account. The quickest way to remove the restriction on your Steam account is for the owner of the payment method to contact their bank and to reverse the dispute. steampowered. 21. You must contact them so they can remove that flag. After speaking to my credit card provider it was confirmed to me that the amount has not been charged back and in fact the payment has ben claimed by steam. Jan 14, 2015 · You're screwed Steam will not remove the restriction until the chargeback is reversed PayPal won't reverse chargebacks once the case is closed Steam will lock your account for 9 weeks After which you cannot use your PayPal account to buy anything Update: I finally got a reply by Steam support and they unblocked my account! "We've unlocked your account as a customer-service gesture. Sign in to your Steam account to review purchases, account status, and get personalized help. If it wasn't locked yet, prepare for it to get locked for 1 week. Why Valve would want to make business with someone, who make random charchebacks? Mar 17, 2025 · Steam account locking is a security measure implemented by Steam to restrict access to your account until you’ve resolved the underlying issue causing the lock. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. a chargeback will make that payment method invalid for future use. You need to pay it back or wait really simple. If the chargeback is removed, this restriction will be lifted and the content will be returned to your account. My account got locked for a chargeback neither me nor my bank issued. Purchased a game on Oct 18 with VISA. Their usual response time should be 2-12 hours so was wondering if they are responding to this issue at all. How long do I need to wait? Or should I open a new ticket? < > My account has recently been locked, for what they say was a chargeback trough my bank. ] MasterCard has disputed a recent Steam Store transaction. Also, as Oldie said, it could be an indicator of fraud, and a possible hijacking of Mr. PS. The bank said they can't even initiate a chargeback without my consent. Your bank has declined to send the money to Steam. Feb 28, 2017 · question regarding buying games from cdkeys. If the charges were made without your consent, please contact Steam Support in order to resolve the issue and safeguard the account from future unauthorized activity. Then make sure your CC company reverses that chargeback (assuming they still can). Apr 4, 2016 · This account is now restricted due to excessive chargebacks. Feb 9, 2025 · Was the refund made through steam or through your payment provider (chargeback)?. Using another card is useless because Valve is still out the chargeback fee. :: Steam Discussions All Discussions > Steam Forums > Steam Discussions > Topic Details skeize Oct 24, 2023 @ 9:49pm Why would a Steam account be restricted? Steam Support does not contact the owners of restricted accounts by email in most circumstances. Jun 18, 2025 · Struggling with restricted Steam account for 16 months due to a chargeback mistake. (I feel this happened because later that day there were weird charges made on that card so we terminated the card. Dec 10, 2022 · My biggest worry was losing my account, getting a permanent red warning or losing my own card from my account. The only way for Valve to avoid the chargeback fee is for you to reverse the chargeback. This was weird but I figured out what happened. This account will be restricted for 4 weeks (until Jun 27). You're usually given the chance to reverse it, which wouldn't matter much in this case since Paypal doesn't do that, and eventually the lock is removed with that payment option being banned, in this case your Paypal account. You paid via Steam, you received virtual goods on your PoE account, then you took your money back on Steam but there's no system to take back the purchase over on the other account. " The problem is that I DIDN'T initiate any chargeback in the first place, so now I need to wait for steam support over something that happened outside of my control and I'm not sure how to fix. Sep 9, 2016 · For example, PayPal charges $20 per chargeback (relatively cheap) and the more chargebacks you get the higher risk you are for getting your PayPal account locked/terminated. To unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase. com or g2a. At this time, your account restriction has been removed and any disputed purchases have been restored. When the chargeback happened, Valve was charged a penalty on top of the money originally paid for the game. This account will be restricted for 4 weeks (until 7 Jun). ^This. NEVER CHARGEBACK. Oct 20, 2023 · What happens if you chargeback on Steam? What happens if I chargeback on Steam? Hardware chargebacks are similar to regular chargebacks in that your account will automatically be locked and restricted from future purchases. In any case, thank god Steam is finally investigating this. . How long do I need to wait? Or should I open a new ticket? < > Feb 9, 2020 · Return the balance to how it was before the chargeback or your account will be restricted forever. Originally posted by Shiki Ryougi: Possibly. The original card holder needs to reverse the chargeback. 28. , 11:55 RiO eredeti hozzászólása: Pierce My account got locked for a chargeback neither me nor my bank issued. I believe at minimum the Steam account associated with the chargeback has the disputed content removed, is restricted from any future purchases, and the payment menthod involved is permanently banned from all future Steam purchases on any account. Aug 29, 2016 · If, let's say, you were to get your account restricted due to chargebacks, and after a certain number of pages where it says that the restriction will be removed in 9 weeks, says that the account is restricted due do excessive chargebacks, would you have to contact your credit card provider to lift the restriction or would the restriction go away after the nine weeks. Any help? Jun 19, 2025 · I’m currently stuck with my Steam account because of an issue that started back in March 2024. They said they couldn't but told me to talk with steam about it. Most restrictions present their details in a lock or ban notification message shown on the account as long as that restriction remains active. I use Revolut, didn't issue a chargeback, and had my account locked. This typically means that the purchase was cancelled and your bank is still holding onto the funds. :: Steam Discussions Toutes les discussions > Forums Steam > Steam Discussions > Détails du sujet InfernalInsurgent 24 oct. I told steam that I attempted to get the chargeback reversed but couldn't and they were understanding and removed the lock on my account early. As soon as the chargeback dispute is settled, your account and the disputed game, will automatically unlock. What can I do in this They actually don't perma lock his account. Oct 28, 2023 · Account locked after false accusation of chargeback I purchased the batman arkham trilogy on steam and my account has been locked as steam says i charged back the amount that I paid. Feb 9, 2016 · Rebuying the game with another credit card is not enough. This account will be restricted for 9 weeks (until Nov 11). Need advice on escalating the issue. :: Steam Discussions Alle diskusjoner > Steam-forum > Steam Discussions > Emnedetaljer InfernalInsurgent Vis profil Vis innlegg 24. Don't do outside of steam trades for things like steam gifts/skins/etc. Following this Steam notified me I had disputed my purchase of DS2:SotFS for $9. Aug 13, 2021 · This account will be restricted for 4 weeks (until 8 Sep). My account has been locked recently due to a chargeback by my bank. It's just the way things are. Failure to reverse the chargeback within the time period given (usually 9 weeks) and the account becomes permanently locked. Oct 24, 2023 · Hey, it's not a chargeback error. All accounts owned by an individual may be restricted for any violation of the Steam Subscriber Agreement or Steam . Yesterday I got a notification saying my account got restricted and the game revoked. is there a reason you dont have access to the card or bank? So over a month ago paypal contacted me stating that they believe my account had been hijacked and that they will chargeback the money to me. I reversed it the day after and I was told my account would be unlocked and my access restored. Apr 5, 2024 · Just the act of a chargeback doesn't necessarily lock the account forever, at least from what we've seen. I'm asking this because I May 20, 2017 · You should of been given a date to reverse the chargeback by. Its better to solve unsolved issues rather than try to go around. Chargeback is FORCEFUL refunds that legally you reported Steam as a "Scammer" company to PayPal so that PayPal on behalf of you, using legal methods <Extracted> your money out of Steam and know that chargeback ends with account ban in all the gaming stores of r/gamedeals. No bans, warnings, refund issues, nothing. My bank charged me the full amount a week ago and my account is still locked for 4 weeks and I cant even redeem keys that I have already purchased. Steam flagged your account and therefore they decided to refund you payment, and probably they banned your card as well for future purchases. Feb 23, 2022 · Payment method may be permanently banned and your account could have temporary restrictions. as a result? are there any possible consequences to other accounts if applicable? Purchased a game on Oct 18 with VISA. My account remains locked despite support saying they've unlocked it, and I'm frustrated. But I was having extreme issues with my purchased and contacted paypal to see if they could help me. 2023 kl. I've tried looking to see if I could cancel the chargeback or something but no luck at all. Can someone help me step by step? This account is now restricted due to excessive chargebacks. Feb 9, 2022 · Valve was losing more money on locked accounts than chargeback fees. Has anyone heard back from Steam/customer support? I made a ticket on June 9th at 8PM but don't have a response after 19 hours. :: Steam Discussions Todas las discusiones > Foros de Steam > Steam Discussions > Detalles del tema skeize 24 OCT 2023 a las 9:49 p. com can also maybe help you through the process. This account is now restricted due to excessive chargebacks. Purchasing, gifting, trading, cd-key activation, playing online on VAC enabled game servers, and Steam Community access have been disabled. How long do I need to wait? Or should I open a new ticket? < > Any chargeback will suspend your steam account for 9 weeks. Because your balance is positive, there should be no further issue, but if a chargeback occurs again, it may result in permanent ban. You cannot have want you want with your account locked, so you will need contact Valve and get the chargeback reverted, if you want to trade again. This has been my only charge back in Y e a r s, I usually use the refund feature. ) Steam says to call the bank and reverse the chargeback, which I would happily do buy my bank says there was never a chargeback Nov 23, 2024 · Account locked after steam payment View Staff Posts Post Reply Forum Index » Help and Information » View Thread May 5, 2016 · Any members on steam that have a lot of experience with account issues ? My account has been locked for an incorrect purchase on steam Steam support is useless not much needed to say there, they won't give me a reason why my account has a 9 week trade, purchase, key code activation and invite hold (9 week cool down????) When I go onto my support page, community market and/or look at my account May 13, 2023 · Contact both Steam Support and PayPal Support and explain the issue. What can I do in this This account will be restricted for 9 weeks (until Nov 11). My paypal card which I had been using since I opened my paypal account seven months ago. By the time I found out (logging into my steam account a week later) it was to do with steam, I went to cancel the claim but it had already gone through. My steam account was locked due to the fact that my bank charged back a purchase they found suspicious. they get fined per chargeback that occurs, and those fines can exceed $100+. Chargebacks are a violation of the SSA and they can lock and close your account. :: Steam Discussions 全スレッド > Steam 掲示板 > Steam Discussions > トピックの詳細 InfernalInsurgent プロフィールを表示 投稿を表示 2023年10月24日 21時49分 My account got locked for a chargeback neither me nor my bank issued. Nothing will happen to you, but if the person who bought it did a chargeback, his Steam account will be suspended. It gets locked for several months, and the credit card that did the chargeback can no longer be used on Steam. To protect our users from additional unknown charges, any accounts and purchases associated with the chargebacks are restricted. #146 ronakshah9098 Nov 1, 2023 @ 2:43am Originally posted by devil: Originally posted by ronakshah9098: After purchased game and after 5 days steam blocked my account -Purchase revoked due to visa revoked payment and they blocked my account , so i raise ticket and afte 55 PS. How long do I need to wait? Or should I open a new ticket? < > The following day my Steam Account was locked and a message from Steam stating that due to the charge back my account would be locked until the charge back was reversed. But you cannot buy any games nor activate any games for several months. On February 15 my Steam account was locked (which was briefly unlocked) and my MapleStory was blocked from accessing for a false accusation of a chargeback dispute for a transaction that I made of $20 funds to my steam wallet. May 10, 2017 · Visa has disputed a recent Steam Store transaction. How long do I need to wait? Or should I open a new ticket? < > Mar 21, 2019 · Basically what I did was called my bank and asked if they could reverse the chargeback. Paypal never told me it was for steam. If I do that: Can Steam somehow ban my account/credit card? The last thing I would want to do is lose access to my library of games. ) You want to refund you must go though Steam itself. Once the restriction has been lifted, the Visa card used will no longer be an accepted method of payment on Steam. Go talk to their support and explain yourself. :: Steam Discussions All Discussions > Steam Forums > Steam Discussions > Topic Details InfernalInsurgent Oct 24, 2023 @ 9:49pm My account got locked for a chargeback neither me nor my bank issued. Nov 11, 2015 · So my question is this IF this refund request is denied again, I think I'll be calling my bank and having them issue a chargeback on my account on the basis of recieving an inferior quality product. If the dispute is reversed by your payment provider, this restriction will be lifted and the content will be returned to your account. Called my bank immediately and they confirmed it was on the merchant's side. oobd qsp orob tcr zzgtuck wkmwvym uvunw efba wvnxy ivrs